We keep this simple, because that's the whole point of JumpAir.
30-day returns
If you change your mind for any reason within 30 days of delivery, return the JumpAir Pro for a full refund of the product price. The device should be in its original condition with all accessories. Email support@jumpairpro.com with your order number and we'll send return instructions. Return shipping for change-of-mind returns is paid by the customer.
90-day replacement warranty
If your JumpAir Pro stops working properly within 90 days of delivery, we replace it — free, including shipping. Email us with your order number and a short description (a photo or video helps us go faster), and a replacement ships to you. We may ask you to return the defective unit with a prepaid label.
Refund timing
Once your return is received and inspected, your refund is issued to your original payment method within 5–10 business days. Your bank may need a few extra days to post it.
Damaged on arrival
If your order arrives damaged, email us within 7 days with a photo of the item and packaging — we'll send a replacement right away at no cost.
Questions? A person answers at support@jumpairpro.com — usually the same day.